Dashboard Home Page

Welcome Module

The workspace home screen initializes with a personalized user greeting container displaying your team configurations alongside an customizable media slot displaying your organization's brand profile image.

Real-Time Performance Analytics

The primary dashboard layout surfaces five active metrics blocks designed to offer high-level operational situational awareness:

• Online Customers: Displays the precise volume of end-users currently connected or interacting through deployment touchpoints in real-time.
• Ongoing Chats: Monitors the number of unresolved active interactive threads currently undergoing handling by human agents or automated layers.
• Online Agents: Summarizes the volume of operational personnel currently set to an active "Online" availability profile status.
• Team Status: An interactive pie chart graphic illustrating the breakdown of personnel status allocations (e.g., Online, Busy, Offline) across your workspace.
• Total Chats: An aggregated timeline calculation displaying historical conversation throughput numbers over customized filter horizons.